Frequently Asked Questions
 
1.  Can I mix different colors and styles for my order?  
A:  For bamboo and hardwood, you can select up to two different colors and types. A third color/type will require an extra fee. For laminate, you can select up to 10 different patterns and styles.
2.  How long does it take to receive the product?  
A:  Each product has an estimated production time. Depending on the market demand and scarcity of the product, the time frame may change during the course of the year. Prior to ordering, you will be given an estimated time of production and delivery. 45 to 60 days is about the average time from production to delivery to North America.
3.  Can you produce custom colors?  
A:  Custom colors for Bamboo and Hardwood flooring are possible, but require a non-refundable deposit to cover costs associated with producing the desired color. Many other colors that are not listed are available. Chances are, we already have the color you are looking for available. If not, then we will create it for you.
4.  What is Matte, Semi-Gloss, Double Semi-Gloss, & High-Gloss?  
A:  Matte is no gloss at all. It is most commonly used on Bamboo and Laminate. Semi-Gloss, also known as Satin, is smooth with a slight shine. Double Semi-Gloss was created by BTC and is in between Semi-Gloss and High-Gloss, and is a favorite amongst retail customers for hardwood. High-Gloss is very shiny as if the floor had recently been waxed. In general, the shinier the floor, the more evident minor scratches are.
5.  Why should I work with BTC?  
A:  When you work with BTC Flooring, you will receive a vast amount of industry experience and expertise. We specialize in managing manufacturer relations, which include, pricing and quality control. In addition, we are the international sales extension of several factories and our close partnerships allow us to offer products at a cost below what traditional wholesalers can buy at.
By working with BTC, you can be relieved of all your manufacturing and importing hassles, saving you both time and money.
6.  How can your flooring products be sold at such low prices?  
A:  We are able to offer such low prices because of our exclusive partnerships with several manufacturers. These manufacturers allow us to act as their agent for international sales. When you order through us, you can rest assured that you are receiving a cost-effective product that will help you boost profits.
 
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